FAQ

A. After your order has been dispatched, you will receive a tracking code. Please note: Sometimes it can take up to 24-48 hours for the tracking code to update after dispatch.

A. If you have not received your order yet, please send an email to info@archivefiftyfive.com. We will contact the carrier for more information on where the package is. As soon as we have more information we will update you via email.

A. If your order has arrived broken or damaged, please send us pictures at info@archivefiftyfive.com so we can see what solution we can offer.

A. If you have a VAT number, you can register as a B2B buyer on our website. Please go to archivefiftyfive.com/pages/wholesale and complete the registration process. Your account will be vetted and, if all information is correct, approved. After that you can make a B2B purchase.

If you do not have a valid VAT number, we cannot approve your account or sell our products to you as a B2B buyer.

A. Orders are dispatched on Mondays and Thursdays. Afterwards, you will receive a tracking code which will be updated as soon as the order has been dispatched.

A. Yes, express shipping is possible at an additional cost. For more information please contact our customer service team.

A. The delivery address can be changed as long as the order has not been shipped out yet. As soon as it has been dispatched, the shipping address cannot be changed anymore.

A. Yes that is possible. Please let us know to which service point you would like us to ship your order.

A. Unfortunately pickup is not possible as we work with a fulfillment center.

A. Unfortunately we do not have shop or showroom. We are an online retailer.

A. Combined shipping is not possible since our orders are processed by a fulfillment center

A: We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPa. Check our "Payment Methods" page for more details.

A. Unfortunately that is not possible. You can place an order by using the checkout on our website.

A: To create an account, click on the "Sign Up" button at the top of our website, enter your details, and follow the prompts. You will receive a confirmation email once your account is successfully created.

A: If you forgot your password, click on the "Forgot Password" link on the login page. Enter your email address, and we will send you instructions to reset your password.

A: We use industry-standard encryption and security protocols to protect your personal information. For more details, please refer to our "Privacy Policy."

A. Unfortunately we do not offer gift-wrapping services.

A: For details about placing an order, we like you to read this information.

A. It is possible to cancel the purchase within 14 working days of receiving the item. Please return the item to us by shipping it to: Otto's laan 6, 1217SL Hilversum, the Netherlands, after which we will refund the purchase amount. You will need to pay for a return label yourself, we do not provide this.

A. You can return your item, and place another purchase on the website to select the new item you want.

A: If you still have a question after reading our FAQS, please contact our customer service for more information.